Now sign in at with the same login you used to prepare your prior-year return.O If you're also doing a state return, be sure to download and install the corresponding state program on your PC or Mac. Purchase the TurboTax CD/Download software and install it on your PC or Mac computer.You can also transfer your incomplete return to the CD/download software if you don't want to start from scratch. If you started your 2015, 2016, or 2017 return in TurboTax Online but didn't finish it before the shutdown, you can always start over in the TurboTax CD/download software, available for purchase at. How do I finish a prior-year return that I started in TurboTax Online? Then it will show you the phone number during posted business hours. Then it will ask you what the letter concerns. Then it will ask you what tax year is your letter. At the page below, click on the blue button that says "Get Help from TurboTax Support". TurboTax has a special phone number for help with IRS tax letters, which will be easier than going through regular Customer Support. This is the membership email you should have gotten: Īlso read the member agreement at this website. at (877)-829-9695, or report your notice on their web site at. If you purchased Audit Defense for your tax return, call Tax Resources, Inc. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the You posted on a thread that has nothing to do with your question. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. To finish a prior year return started in TT online: If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you. You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. Online preparation and e-filing for 2017 is permanently closed. At this point, you have to print, sign and mail it. Either you did not actually go all the way through to the orange button that said "Transmit Return Now" and complete the process, or your tax return was rejected and you did not notice or follow up. Something must have gone wrong with your 2017 e-file. If zero does not work then you need to print sign and mail your 2018 return. If that is the case then you have to use "zero" for your 2017 AGI in order to e-file 2018, since no 2017 AGI is in the system for you. You said above that your 2017 return was "never sent out".
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